When you call for towing or roadside assistance, providing complete and accurate information helps the dispatcher send the right help quickly. Here is what you should be ready to share.
Your Exact Location
Provide the street address, nearest intersection, highway mile marker, or recognizable landmark. If you are on a highway, indicate which direction you are traveling and whether you are on the shoulder, median, or an exit ramp.
Vehicle Details
Share the year, make, model, and color of your vehicle. This helps the driver identify your vehicle at the scene and prepare the right equipment.
The Problem You Are Experiencing
Describe what happened: did the engine stop running, did you hit something, is there a flat tire, or are you locked out? Be as specific as possible so the dispatcher can determine whether you need a tow truck, a jump-start, fuel delivery, or tire assistance.